- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Exceptional customer service from beginning to end! My wife's Honda Civic started making some strange noises and they were able to diagnose the problem immediately. I was worried that there may have been permanent engine damage but they were able to get it resolved without breaking the bank! Their honesty and candor truly goes a long way and I won't take my cars anywhere else going forward.~ Jaz Z.
I just recently went to get BMW fixed and the service advisor named Steve went above and beyond to let me know all the details and was transparent about everything. They are also pretty quick about the process, definitely coming back!~ Donald J.
